TERM. & CONDITIONS

Accommodation
Based on two persons sharing a twin room. Single rooms are available at a supplementary rate and are subject to availability. Hotels, lodges and tented camps are named as an indication of category and rooms may be reserved at similar establishments.

Prices
All prices mentioned can be changed without notice until the day of confirming your booking. After that, in case of price increase of more than 5% (for accomodation, entry fees, etc.), we reserve the right to adjust our rates.

Transport
Four wheel drive vehicles during the safaris, of which the roof can be opened during game drives. The right is reserved to employ the services of sub-contractors. English speaking driver/guide is included.

Booking conditions and Cancellation (click here for more details)
A booking is considered confirmed upon receipt of 25% deposit for camping safari or Kilimanjaro climb, 50% for lodge safari or hotel reservations, on our bank account. Only the amount actually arrived on our bank account shall be considered as paid (money transfer costs are to be paid for by the client). The remaining balance must be paid in cash before start of your programme. We also accept Traveller's Cheques (USD), Visa and MasterCard.

Alteration
We reserve the right to alter arrangements or cancel the operation of a schedule should it be necessary for reasons beyond our control. It is essential to understand that in Africa, local conditions are not always predictable and such occurances as border closure, poor road conditions etc. can and do from time to time cause delays, frustrations and diversions from the planned route. We will do our best to minimise inconveniences but cannot accept responsability for matters which are clearly beyond our control. The company also reserves the right to accept or retain any person as a member of any expedition at any time, in which case an equitable amount will be refunded.

Late booking
No hotel or lodge reservation will be done before receipt of a downpayment. In case of late bookings, it is possible that by the time a downpayment is received, one or more hotels/lodges might be full booked. We then try to find a room in another hotel or lodge. The price of the itinerary will be adjusted accordingly.

Hotel booking only
If you only want to book a hotel, wihtout booking a safari, a 5% reservation charge will apply, with a minimum of 25 USD and maximum 100 USD. Full payment is required upfront.

Liability
The company and its agents act only as agents of the passengers in all matters relating to hotel accomodation, tours, transport etc. and shall not be liable for injury, delays, loss or damage in any manner. The company's liability to passengers carried in its own vehicles is governed by the laws of the country in which the safari takes place and no other country. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the services. In the event of such right the terms of this will apply. While every care is taken, the company cannot be held responsible for loss or damage to luggage.

Complaints
If you have cause to complain whilst on holiday you must bring it to the attention of the guide or other local representative who will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday and to complain upon return.

Personal insurance
It is strongly recommended that all clients are individually insured. This travel insurance should cover personal accident, medical expenses and repatriation, trip cancellation and loss of personal effects. Make sure your insurer is aware of the type of travel to be undertaken.

E-mails
It sometimes happens that an e-mail does not reach us, as it gets lost on the internet somewhere. If you did not receive a reply within 2 days, we advise to resend your e-mail.

TANZANIA

People
Tanzania has about 120 tribes, most of them belonging to the Bantu people. One of the largest tribes, the Masai, belongs to the Nilotic group. All these different peoples and tribes have since indepence, unlike many other African countries, managed to build a coherent society without important ethnic tensions.

Language
All these different tribes have their own languages. The national language is Swahili, but English is common in the major cities.

Climate
The coastal areas are hot and humid, with an average day temperature of 30°C. The main rainy season is from March to June, the dry hot months being from October to February. The central plateau (1,200m above sea level) has hot days and cool nights.

National Parks
A vast part of the territory is set aside as Natioal Park, Game Reserve or Game Controlled Area. some of the world's most famous national parks, like the Serengeti and the Ngorongoro Crater, are to be found here.

GETTING PREPARATED

How to get there
There are international flights to Kilimanjaro, Dar es Salaam, Zanzibar and Nairobi. Some airlines offer the possibility to arrive at Kilimanjaro or Nairobi and depart from Zanzibar or Dar-es-Salaam. We can take care of booking your connecting domestic flight to Arusha from Dar es Salaam or Nairobi.

Immigration and Visa
Except for citizens of Commonwealth and other specified countries, all visitors to Tanzania are required to have a visa. Visas can be obtained from any Tanzania diplomatic mission or consulate abroad, but you can easily get your visa at the airport or border on arrival as well.

Currency regulations
Local currency is the Tanzanian Shilling (Tsh). There is no limitation to the importation or exportation of foreign currency. Import or export of local currency is prohibited. Foreign currency can be changed into Tanzanian currency at any branch of the National Bank of Commerce or through private exchange bureaus. A visitor who is not travelling on a package tour must pay in foreign currency for all goods and services such as park entrance fees, hotel board and lodging, etc.

Health requirements
All travelers coming from Europe via or transiting through an endemic country, e.g. via Nairobi or Addis Ababa, will need a Yellow Fever vaccination card. This vaccination is valid from the 10th day after the vaccination, for a period of 10 years. Yellow fever vaccination is provided at Kilimanjaro and Dar es Salaam airports for passengers who do not have this vaccination card, at a cost of 50 USD pp.

Travelers coming directly from Europe to Kilimanjaro and Dar es Salaam airports on direct flights do not need this vaccination.
Vaccination against hepatitis and tetanus is recommended. It is advised to take an anti-malaria prophylaxis.

Electricity
230 Volts, 50 cycles Ac.

What to bring
Light summer clothes are suitable all year round. A raincoat, wide-rimmed hat, suntan lotion, insect repellant and sunglasses are recommended for safari. Some warm clothing is needed for the higher altitudes (Ngorongoro Crater). Remember to bring your camera, video or both. Binoculars are also a good idea. Here is a checklist

Luggage
For most domestic flights there is a baggage weight limit of 15 kgs | plus 5 kgs hand luggage. Excess luggage will be charged at 3 USD per kg.

FILM | TV PRODUCTIONS & EXPEDITIONS

If you are interested in filming a documentary, movie, reality or television show in Tanzania, we can provide necessary film permits and accommodations. Logistical operations such as base camps, domestic flight transfers, translators of local dialects, and IT and communication support can be arranged Please contact us at : peter@africanheart.com.

In January 2005, we organized the logistic support here in Tanzania for 'Stanley's Route', a reality soap shown on the Belgian TV station VT4. An Endemol filmcrew of 25 people and 10 candidates kept us busy for almost one month, and they were most satisfied with our services. Endemol returned to Tanzania in February 2006 for a sequel, which was on TV in October/November.

In September 2003 a film crew of the popular Belgian soap 'Family' arrived in Tanzania. African Heart Expeditions took care of all the logistics. The Tanzanian episodes were on the Belgian TV early 2004.

In February 2003, a Dutch ballon team attempted a ballon flight over Mt. Kilimanjaro.

CANCELLATION CHARGES

More than 2 months before start of itinerary : 25%

Less then 2 months before start of itinerary : 50%

Less then 2 weeks before start of itinerary : 100%

The above are the minimum charges. All costs already done by African Heart Expeditions, Ltd, must be covered in full.

Checklist for things to bring

Safari
- Light summer clothing
- Long trousers
- Light shoes/sandals
- Sweater and raincoat
- Sunhat and sunglasses
- Sun cream
- Camera, video, binoculars
- Films and batteries
- Anti-malaria prophylaxis
- Sleeping bag and torch (camping safari)
- Towell (camping safari)
- Visa

Kilimanjaro
- Good pair of walking shoes (not new ones)
- Rain- and windtight clothing, gloves
- Thermic underwear
- Medication against headache and altitude sickness
- Sun cream
- Cocoabutter for the lips
- Camera, video
- Films and spare batteries
- Anti-malaria prophylaxis
- Sleeping (-10°C) bag
- Torch (headlamp)
- Small backpack
- Towell
- Visa

Zanzibar
- Light summer clothing
- Sweater and raincoat
- Hat and sunglasses
- Sun cream
- Camera, video
- Films and batteries
- Anti-malaria prophylaxis
- Visa